Altais Medical Group (AMG) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Altais Medical Group does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Altais Medical Group:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Customer Service.
If you believe that Altais Medical Group has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Customer Service
Attention: Customer Service
Altais Medical Group
PO Box 72710
Oakland, CA 94612-8910
Toll Free: 1-800-225-5637
Local: 415-972-6002
TTY: 1-800-735-2929
If you believe that AMG has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with the Section 1557 Coordinator.
By Mail:
Attention: Section 1557 Coordinator, Compliance Department
Altais Medical Group
PO Box 72710
Oakland, CA 94612-8910
By Phone:
(415) 972-4268
By Email:
[email protected]
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Download the Altais Medical Group Nondiscrimination Notice (PDF)